Frequently Asked Questions (Pangasinan)
  main | check prepaid usage | settings & dial-up lines | faq | reseller list
 
 Logtime  
How do I see my used minutes?
Go to the check prepaid usage page.

When are the peak hours? off-peak hours?
The peak hours are from 7:00 a.m. until 6:59 p.m. every day. The off-peak hours are from 7:00 p.m. up to 6:59 a.m. of the following day.

How many hours will I have if I use only 56k dialup lines?
The first hour value printed on your Nitro Prepaid Internet card is the number of hours you will be able to use if you dial in exclusively to 56k access lines. For example, on a P100-denominated "3+2 hour" card, you will be able to use up to three (3) hours if you dial in solely to 56k access numbers.

What about if I use only 33.6k dialup lines?
You will be able to use the total number of hours printed on your Nitro Prepaid Internet card if you dial in exclusively to 33.6k access lines. For example, on a P100-denominated "3+2 hour" card, you will be able to use up to five (5) hours if you dial in solely to 33.6k access numbers.

What if I use both 33.6k and 56k dialup lines?
Your free hours will be prorated based on your 33.6k and 56k usage. For the "3+2 hour" Internet card used in the previous examples, you will be able to use more than three, but less than five hours, depending on the exact ratio of your 33.6k and 56k usage.

How many extra hours will I have if I dial-in during off-peak hours?
For access on both 33.6k and 56k lines, you will be able to double your hours by dialing-in during off-peak hours. For example, if you use 56k lines exclusively but limit your access to off-peak hours, your "3+2 hour" Internet card will provide you with six (6) hours of usage at 56k. If you limit yourself to using only 33.6k lines, and only during off-peak hours, you will be able to use up to ten (10) hours.

What will happen if I dial in during peak hours and disconnect during off-peak hours? what about if I dial in during off-peak hours and disconnect during peak hours?
In cases where your dial-in session starts and ends in times with different charging rates, your usage will be pro-rated. For example, if you dial in at 10:00 p.m. and log out at 3:00 a.m. your usage will be one (1) hour at peak usage (from 10:00 p.m. to 11:00 p.m.) and four (4) hours at off-peak usage (from 11:00 p.m. to 3:00 a.m.)

Since off-peak usage is discounted 50%, your card will be debited three (3) hours: 1 hour for peak usage, and 2 hours for discounted off-peak usage, assuming you dialed into a 56k access line. If you used a 33.6k line in the above example, your card would only be debited by 1 hour and 48 minutes because 33.6k access is less costly than 56k access.

What will happen if I have consumed all my hours while logged on?
If you consume all your credits while logged on, you will be automatically disconnected from our system.
 
 Rates  
What's the rate difference between 33.6k and 56k access?
The rate for 56k access is 0.55 pesos per minute while the rate for 33.6k access is 0.33 pesos per minute.
 
 Roaming  
If I buy my Nitro in Pangasinan, can I use it in Manila?
Please check with your reseller as to the type of Nitro prepaid card you have purchased.
 
 Support  
Where can I get technical assistance?
You can call Bitstop at 5220092-93; 5221264-65; 5225089; 5236395; 5158750-52 during business hours.  You may also email help@dagupan.com with your question and we will respond to your email address.
 
 Others  
How do I change my username/password or PIN?
The 12-digit numeric username and password or PIN have their own assigned value at the time of production and cannot be changed.

Do I have an email account?
No, Nitro Prepaid Internet access cards are designed solely for Internet connectivity. If you require a permanent e-mail address, you may sign up for a standard  access plan.

Can I use my Nitro account to send and receive email?
Yes, if you use the webmail facility of whatever email server you have your email account/address with.  When using outlook, eudora and other email clients, you may be able to receive email but may experience being denied sending of email. 

Note that the following have webmail facilities:

1. Mozcom.com - https://secure.mozcom.com/webmail2/src/login.php 
2. Pangasinan.com - http://mail.pangasinan.com/

 

 

credits to webmaster of Mozcom.com (note page modified for Pangasinan)